ORDER TIMELINE

Our company handcrafts all products within 2 weeks.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new leather products by:

* Wiping clean with a soft rag and mild soap

* For extra tricky dirt, you can use a Mr. Clean Magic Eraser on your product

Care for your new linen products by:

*Spot treating stains with mild soap

*If machine washing is necessary, clean in a lingerie bag, on the gentle cycle. Line dry, then iron to retain original shape and size.

Your leather product(s) can be damaged if:

* Leather is washed in soap and water

* Left in extreme heat

* Punctured

Your linen product(s) can be damaged if:

* Machine Washed without a garment bag.

*Machine washed in hot water.

*Exposed to extreme wear.

Custom Sized Products MUST be measured

• Open it face down and measure across the cover horizontally.
• Close the book, and measure the front, top to bottom.
• Finally, measure how deep the spine is.

Custom orders

A few points to mention about custom orders…

1) They will take longer-
If the size, shape or even details deviate from my listed design at all, I will have to make a new pattern, which I am happy to do. But this takes time. Designing is a process, and I want to do it right. Behind the scenes, I may have to make the purse 2 or 3 times to get it right and have it ready to pass on to you.

2) There may be additional costs- If I have to add to the size of the bag, each small adjustment means more time, more leather, more thread, more interfacing, maybe even more hardware. I will be upfront with you about additional costs before you buy.

3) Your order has to match my brand…
Let me explain 🙂
I put a lot of thought and time into the products that I put my name on. When I do a custom order, people might see it and ask where it came from. If it has a completely different aesthetic than any of my current designs, I may be steering buyers who are looking for a product that isn’t truly “Gathered and Sown” . Which brings me to….

4) I will not copy another artists design. This is a biggie….
I am happy to look at pictures to serve as inspiration, or to help me understand what size/look you are going for. But I know what another artist puts into their work, and I don’t want to take that away from them.
I love it when a customer shows me a basic picture and asks me to show me what my artistic vision would be. It’s a compliment to my work and I’m happy to have some inspiration.

5) I will make suggestions and be open if I don’t think something will work or look right. But if through conversations, the buyer wants to proceed against my advice, I can not guarantee the end result. I try to be open and honest about how things work in construction, and we can work together to find a solution if we disagree. Communication is key 😉

6)There are no refunds on custom work.
Since I cannot resell custom pieces, I will not give any refunds on custom orders. If you aren’t satisfied with the end result, you can ship the bag back to me and I will work with you to make adjustments until you are satisfied with your purchase, for an additional cost.

SHIPPING

Our company ships through the following carriers:

USPS

International shipping (if applicable)

We happily support and love our international customers.

We ship all International products through USPS

Gathered & Sown is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

*Low, flat rate shipping is available to all international customers. Tracking number upgrade available at the expense of the buyer.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 weeks to be handmade.

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 15 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@gathered-sown.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@gathered-sown.com and send your item to: 428 Clement Ave. Sheboygan,WI 53083

Return Shipping

To return your product, you should mail your product to: 428 Clement Ave Sheboygan, WI 53083.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Your full name, phone number and mailing address must be included inside the package. If your contact info is not included, a refund can not be guaranteed.